FAQ
Find the answers to our most frequently asked questions.
Find answers to your questions about shipping and returns
Shipping and Returns
What are the delivery times?
Our average delivery times are:
- 7 to 12 business days for France
- 10 to 15 business days for Europe
(varies depending on the carrier and the period).
Once your order has been shipped, you will receive a tracking number by email.
How can I track my order?
As soon as your order is shipped, you will receive an email containing your tracking link .
You can also access the tracking via the “Track my order” section.
I want to modify or cancel my order, is that possible?
Yes, as long as your order has not been shipped.
Contact us as soon as possible at: support@pazteel.com
I received a damaged product, what should I do?
No worries — send a photo to support@pazteel.com
and we will either resend or refund the item, depending on your preference.
What should I do if my product has a slight odor when I unpack it?
This is normal for new food-grade silicone products.
All you need to do is:
- Wash them in hot soapy water
- Let them dry
The smell disappears quickly.
What payment methods do you accept?
We accept:
- Bank card (Visa, Mastercard, Amex)
- PayPal
- Apple Pay / Google Pay (subject to availability)
All payments are secure and encrypted .
Where are you located?
Pazteel is a French brand specializing in pastel-colored utensils that are practical and durable .
Our partner warehouses are located in Europe and Asia.
How can I contact you?
📩 support@pazteel.com
📅 Response within 24 to 48 business hours.
Find answers about our products
Product information
What materials are used in your products?
All our products are made from food-grade silicone , stainless steel or BPA-free plastics depending on their intended use.
They comply with CE/EU standards and are designed to be safe, durable and reusable .
Are your products dishwasher safe?
Yes, the majority of our products are dishwasher safe .
For wooden accessories (e.g., CookEase), we recommend hand washing to prolong their lifespan.
Are your silicone molds oven and freezer safe?
Yes, our silicone molds are generally resistant from -40°C to +230°C.
(according to model).
They are oven, microwave, freezer and refrigerator safe.
Do you offer a guarantee?
Yes, every order comes with a 14-day money-back guarantee.
as well as a free replacement in case of manufacturing defect .
Are your products suitable for children?
Yes, our materials are BPA-free , safe, lightweight and perfectly suited for everyday use by children.